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Professional Complaint Support

December 18, 2019

Providing services to separated parents in dispute over the care and decision making of their children creates a risk for the service provider. If one or other parent is dissatisfied with the outcome, a parent may write disparaging comments on the Internet and/or make an official complaint to the service provider’s regulatory body.

Indeed, complaints arising in the context of service to separated parents are the greatest source of complaints regulatory bodies receive.

These issues also arise outside of parenting disputes when the complainant is considered to have a high conflict personality.

Whether the complaint is valid or not, when received, the service provider feels overwhelmed and scared. Although always a concern of service, when faced with a complaint, the service provider may not know who to turn to or what to do. They also worry about the integrity of their practice, personal reputation and job security.

Feelings of shame, fear and embarrassment can isolate the service provider causing conditions to challenge judgement and limit thinking about strategies to address their concerns arising.

This service is to help the service provider in these circumstances by processing their situation and generating options to manage the process as well as address concerns for reputation and their practice.

Service is available in person or through video conferencing over the Internet. I use ZOOM for video conferencing. It is easy to use assuming you have a computer, tablet or smartphone with camera and microphone.

(For those who would like to read more about the scope of the problem regarding frivolous and vexatious complaints arising in the context of parenting disputes between separated parents, this report, Position Paper: Frivolous and Vexatious Complaints Against Custody & Access Assessors, by The Action Group on Access to Justice from the Law Society of Ontario, may be of value.)

If you would like to learn more about this service (fees and availability), please see this webpage on my website.


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I am Gary Direnfeld and I am a social worker. Check out all my services and then call me if you need help with a personal issue, mental health concern, child behavior or relationship, divorce or separation issue or even help growing your practice. I am available in person and by video conferencing.

Gary Direnfeld, MSW, RSW for counseling and support – to build your successful practice


Gary Direnfeld is a social worker. Courts in Ontario, Canada, consider him an expert in social work, marital and family therapy, child development, parent-child relations and custody and access matters. Gary is the host of the TV reality show, Newlywed, Nearly Dead, former parenting columnist for the Hamilton Spectator and author of Marriage Rescue: Overcoming the ten deadly sins in failing relationships. Gary maintains a private practice in Georgina Ontario, providing a range of services for people in distress. He speaks at conferences and workshops throughout North America. He consults to mental health professionals as well as to mediators and collaborative law professionals about good practice as well as building their practice

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